Terms of service

01 — Applicability

These Terms and Conditions apply to all offers, agreements, services, and products provided by HXTN Studios B.V., trading as Pixelstreet ("Pixelstreet", "we"), unless explicitly agreed otherwise in writing.

General terms and conditions of any other party are expressly rejected, even if a counter-confirmation refers to them.

02 — Quotations and agreements

Quotations are valid for 30 days unless stated otherwise. A quotation describes the deliverables, the timeline, the price, and any assumptions. An agreement is formed when you confirm the quotation in writing (email is sufficient) or when we start work at your written request.

Changes to scope after acceptance follow our standard change-order procedure: we estimate the impact on price and timeline, send you a written change, and start the additional work once you confirm.

03 — Pricing and payment

Prices are in euros, exclusive of VAT and any third-party costs (e.g. licensed assets, stock footage, hosting passed through at cost) unless explicitly stated.

Standard payment terms are 14 days from the invoice date. For projects above €5,000 we typically invoice 50% on kick-off, the remainder on delivery. For retainers we invoice monthly in advance.

If payment is late we may suspend ongoing work after a written reminder. Statutory interest under Dutch law and reasonable collection costs are due on overdue invoices.

04 — Deliverables and acceptance

We deliver in agreed milestones. Each delivery includes a brief description of what is included. You have 10 business days to review and provide consolidated feedback. Silence after this period counts as acceptance.

Two rounds of revisions are included in any milestone unless the scope says otherwise. Additional rounds are billed at our hourly rate.

05 — Intellectual property

On full payment of the relevant invoice, you receive a perpetual, worldwide, non-exclusive licence to use the final deliverables for the purpose described in the brief. Where the brief or quotation grants exclusive rights or assignment, those terms prevail.

We retain ownership of the underlying methods, frameworks, tooling, and source files we use to produce the deliverables, and the right to use general know-how learned during the engagement.

We retain the right to show the delivered work in our portfolio (this website, our reel, social channels, and award submissions) unless we agree otherwise in writing.

06 — Third-party materials

When we incorporate third-party materials (typefaces, stock footage, plugins, libraries) under their own licences, you receive a sub-licence within the scope of that third-party licence. We disclose any material third-party costs in the quotation.

07 — Confidentiality

We treat any non-public information you share as confidential and use it only for the engagement. The same is asked of you regarding our methods, internal documents, and pricing. Confidentiality survives the end of the agreement.

08 — Liability

Our total liability under or in connection with an engagement is limited to the amount invoiced and paid for that engagement in the three months preceding the event giving rise to the claim, with a maximum of €25,000.

We are not liable for indirect or consequential damages, including lost profit, lost data, or reputational damage. Liability for damage caused by intent or wilful recklessness on our part is not limited.

09 — Termination

Either party may terminate the agreement in writing if the other party materially breaches it and fails to cure within 14 days of a written notice. On termination, we invoice all work performed up to and including the termination date.

10 — Force majeure

Neither party is liable for delays or failures caused by events beyond reasonable control — including outages of essential third-party services, illness, government measures, or strikes. We will inform you promptly and propose a revised timeline.

11 — Personal data

How we handle personal data is described in our privacy policy. Where we process personal data on your behalf as processor (for example, content you upload into a CMS we deliver) a separate data processing agreement applies.

12 — Use of the website

You may browse this website for personal or professional, non-commercial purposes. You may not scrape, mirror, or republish substantial parts of it without our written permission. Linking to public pages is always allowed.

13 — Applicable law and venue

These terms are governed by the law of the Netherlands. Disputes will be brought before the competent court in Rotterdam, unless mandatory law assigns another venue.

14 — Contact

Questions about these terms: roderick@pixelstreet.co or by post to HXTN Studios B.V., Rotterdam, the Netherlands.